1. Damaged, Defective, or Misprinted Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery.

Email: mtcountrydance@gmail.com
Include:

• Your order number

• Clear photos of the issue

• A brief description

Once verified, we will submit a claim to Printify and process a replacement.
Replacements are only issued for manufacturing errors or damaged products.

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2. Items Not Eligible for Return or Refund

Printify does not accept returns for:

• Wrong size ordered

• Wrong color or variant selected

• Buyer’s remorse or change of mind

• Delays in shipping

• Products were delivered to the wrong address due to customer error

• Minor variances in placement or color (normal in POD printing)

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Because of these rules, we cannot issue refunds or exchanges for these situations.

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3. Wrong Address or Unclaimed Shipments

If a customer enters an incorrect or incomplete address:

• Printify will not offer a refund

• The order may be reshipped at the customer’s expense (if eligible)

Please double-check your shipping details before completing your order.

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4. Lost Packages

If your package is lost in transit:

• Contact us with your order number

• We will submit an investigation request to Printify

• Replacement approval depends on Printify’s review

Lost package claims must be filed within 30 days of expected delivery.

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5. Returns to Sender

Printify does not accept returned items.

If a package is returned to one of Printify’s facilities due to an incorrect address or failed delivery attempt:

• The item cannot be re-shipped for free

• Reshipment fees will apply

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6. Cancellations

Orders cannot be canceled once production has begun.
Printify begins fulfillment shortly after the order is placed.

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7. Contact

For questions, email us at: